Terms of Service

The Service

NeoLook.ai is an AI-powered advertising intelligence and marketing automation platform. The Service enables you to connect your advertising accounts and CRM systems, manage and publish campaigns, identify target audiences and interest groups, monitor return on ad spend, automate lead re-engagement, and generate performance insights — all through a conversational AI interface.

The features available to you depend on your subscription plan. NeoLook.ai reserves the right to introduce new features, modify existing features, or retire features in accordance with Section 9 of these Terms.

Eligibility

The Service is designed exclusively for business use. It is not intended for individuals acting in a personal or consumer capacity. By accepting these Terms, you confirm that you are using the Service for professional, commercial, or organisational purposes.

You must be at least 18 years of age to accept these Terms. By doing so, you represent that you are at least 18, that you have the legal authority to enter into a binding agreement on behalf of yourself or the organisation you represent, that all information you provide is accurate and current, and that your use of the Service will comply with all applicable laws and regulations.

Account Registration and Security

You are required to register an account to access the Service. In doing so, you agree to:

• Provide accurate and complete information as requested during registration and throughout your use of the Service
• Maintain the confidentiality of your login credentials and any API keys or access tokens associated with your account
• Take responsibility for all activity that occurs under your account
• Notify us immediately at [email protected] if you become aware of any unauthorised access or security breach

NeoLook.ai will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

Free Trial

NeoLook.ai may at its sole discretion offer a free trial of the Service or selected features for a defined period. Access terminates automatically at the end of the trial period unless you upgrade to a paid plan. NeoLook.ai reserves the right to determine eligibility for a free trial, to limit features available during the trial, and to discontinue or modify any free trial at any time without prior notice.

Fees, Billing, and Payment

5.1 Paid Services

Access to certain features is available free of charge. Other features are available on a subscription or one-time payment basis. The fees applicable to your plan are set out on the NeoLook.ai pricing page and may be updated from time to time.

5.2 Payment Authorisation

By subscribing to a Paid Service, you authorise NeoLook.ai or its appointed payment processor to charge the payment method you provide for all applicable fees including taxes. You represent that you are authorised to use the payment method provided.

5.3 Automatic Renewal

Where your subscription renews automatically, it will continue and be charged at the then-current rate at the end of each billing period unless you cancel before the renewal date. It is your responsibility to cancel before renewal if you do not wish to continue. NeoLook.ai does not refund charges arising from automatic renewal where the subscription was not cancelled in time.

5.4 Payment Failure

If payment is not received, NeoLook.ai reserves the right to suspend your access until outstanding amounts are settled. Continued failure to pay may result in termination of your account.

5.5 Refund Policy

All fees are non-refundable once charged, including fees prepaid for monthly or annual periods. NeoLook.ai does not issue partial refunds for unused portions of a subscription period.

5.6 Fee Changes

NeoLook.ai reserves the right to introduce or revise fees at any time with reasonable notice via the platform or by email. Continued use of the Service after a fee change takes effect constitutes your acceptance of the revised fees.

Permitted Use and Restrictions

6.1 Licence Grant

Subject to these Terms and your timely payment of applicable fees, NeoLook.ai grants you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes only.

6.2 Restrictions

You must not, and must not permit any third party to:

• Use the Service for any purpose other than your own internal business operations
• Attempt to copy, reproduce, modify, adapt, create derivative works from, or reverse engineer any part of the Service or its underlying technology
• Access any part of the Service through automated means including bots or scrapers without our prior written permission
• Use the Service in a way that places an unreasonable load on our infrastructure or disrupts availability for other users
• Attempt to circumvent any access controls or security features
• Frame or embed any part of the Service within another website without our prior written consent
• Sell, sublicense, or transfer the Service to any third party
• Use the Service to process data you do not have the legal right to collect or process
• Violate any applicable local, national, or international law in connection with your use of the Service

NeoLook.ai reserves the right to suspend or terminate your access immediately if we have reasonable grounds to believe you are in breach of these restrictions.

Agency Use, Client Accounts, and Authorisation

6A.1 Agency Users

Where you access and use the Service as a marketing agency, media buying agency, performance marketing consultancy, or similar intermediary acting on behalf of third-party clients, the following provisions apply in addition to all other terms. Your clients on whose behalf you access third-party advertising platforms are referred to as Client Brands.

6A.2 Representation and Authority

By connecting any Client Brand's advertising account, CRM system, or other third-party platform to NeoLook.ai, you represent and warrant that:

• You have a valid, current, and legally binding agreement with the relevant Client Brand that explicitly authorises you to access their advertising accounts and data on their behalf
• The Client Brand is aware of and has consented to their account data being accessed through NeoLook.ai
• You have the authority to bind the Client Brand to any data processing that results from connecting their accounts
• You will maintain valid authorisation from each Client Brand for as long as their accounts remain connected and will promptly disconnect any Client Brand's accounts if that authorisation is withdrawn or your engagement ends

6A.3 Agency Responsibility for Client Brand Data

As an Agency, you are solely responsible for ensuring your access to and use of Client Brand accounts is within the scope of authorisation granted by the Client Brand, that you do not use data from one Client Brand's account in connection with any other Client Brand's account or campaigns, that you manage user access within your NeoLook.ai account to ensure team members can access only the Client Brand accounts they are authorised to work on, and that you notify NeoLook.ai promptly at [email protected] if you become aware of any unauthorised access to a Client Brand's account data through the platform.

6A.4 NeoLook.ai's Position

NeoLook.ai provides the Service to you as the Agency subscriber and has no direct contractual relationship with Client Brands. NeoLook.ai relies entirely on your representation that you have valid authority to connect and process each Client Brand's account data and has no obligation to verify the existence or scope of any such authorisation. NeoLook.ai will not be responsible for any claim arising from your access to Client Brand accounts where such access was not properly authorised or was beyond the scope of your authorisation.

6A.5 Indemnity for Agency Misuse

You agree to indemnify, defend, and hold harmless NeoLook.ai and Mtalkz Mobility Services Private Limited from and against all direct claims, losses, liabilities, costs, and expenses including reasonable legal fees brought against NeoLook.ai by any Client Brand, third-party platform, or regulatory authority arising from your access to or use of a Client Brand's accounts without valid authorisation, your use of a Client Brand's data beyond the scope of their authorisation, any breach of the representations in Section 6A.2, or your failure to disconnect a Client Brand's accounts following the termination of your engagement with them.

6A.6 Platform Terms Compliance

As an Agency, you are responsible for ensuring that your use of NeoLook.ai to manage Client Brand accounts complies with the agency access and partner policies of all connected third-party platforms including Meta's Business Partner terms and Google's agency and manager account policies. NeoLook.ai accepts no liability for any suspension or penalty imposed on your or a Client Brand's account by a third-party platform arising from your use of the Service.

Third-Party Platform Connections

7.1 Connected Platforms

The Service enables you to connect third-party platforms including advertising networks, AI providers, and CRM systems to NeoLook.ai for the purpose of retrieving data, managing campaigns, and enabling platform features. The specific platforms supported may change from time to time.

7.2 Your Responsibility for Connected Accounts

When you connect a third-party platform to NeoLook.ai, you represent and warrant that you have the lawful right and necessary authorisation to connect that platform and allow NeoLook.ai to access and process data from it, that your use of data retrieved from connected platforms complies with the terms of service and privacy policies of those platforms, and that you are responsible for obtaining any consents or permissions required from individuals whose data is collected through connected platforms.

7.3 Credential Linking and Consent

The connection of any third-party platform to NeoLook.ai is completed by you during setup through that platform's standard authorisation mechanism — typically an OAuth flow or API key entry. By completing this linking process, you explicitly consent to NeoLook.ai accessing and using the credentials and permissions established at that time to retrieve data, submit instructions, and deliver the Service features associated with that platform. You may revoke access at any time through NeoLook.ai settings or directly through the connected platform's own access management interface.

7.4 Google Services

Where you connect Google services — including Google Ads or Google Analytics — NeoLook.ai will access only the data from those specific services for which you have granted authorisation. No other data from your Google account will be accessed. NeoLook.ai's access to and use of data received from Google APIs complies with the Google API Services User Data Policy including its Limited Use requirements. You may review and revoke NeoLook.ai's access to your Google account at any time through Google's security settings. Your use of Google services in connection with NeoLook.ai is also governed by Google's own Terms of Service and Privacy Policy, which you should review independently.

7.5 Meta Services

Where you connect Meta services — including Meta Ads covering Facebook and Instagram — NeoLook.ai will access only the advertising account and campaign data for which you have granted authorisation through Meta's standard permissions framework. No access is made to your personal Meta profile, private messages, or any data outside the scope of the advertising account permissions granted. NeoLook.ai's access to Meta data complies with Meta's Platform Terms and Developer Policies effective February 3, 2025. You may review and revoke NeoLook.ai's access to your Meta account at any time through Meta's Apps and Websites settings or Business Manager. Your use of Meta services in connection with NeoLook.ai is also governed by Meta's own Terms of Service, Advertising Policies, and Privacy Policy, which you should review independently.

7.6 AI Limitations and User Responsibility

NeoLook.ai is powered by artificial intelligence including large language models and automated analysis tools that are evolving rapidly. All outputs generated by the platform are provided for informational and decision-support purposes only and do not constitute professional advertising, financial, or business advice. You must apply your own independent judgement before acting on any recommendation or insight generated by the platform. NeoLook.ai is not responsible for any business decision, campaign action, budget allocation, or other outcome that results from your reliance on platform outputs without exercising appropriate independent judgement. The responsibility for all decisions made using the platform rests with you.

7.7 No Liability for Third-Party Platforms

NeoLook.ai does not control, endorse, or assume responsibility for the availability, accuracy, or conduct of any third-party platform. We are not liable for any loss, disruption, or damage arising from a change, discontinuation, or breach by any third-party platform.

Sub-Processors and Service Providers

NeoLook.ai engages third-party sub-processors and service providers to deliver the Service. A current list is maintained at NeoLook.ai/sub-processors. By accepting these Terms, you acknowledge and consent to NeoLook.ai's use of sub-processors for the delivery of the Service. Full provisions governing sub-processor obligations, notification of changes, and your rights to object are set out in Annex 1, Section A1.8.

Modifications to the Service and These Terms

9.1 Service Changes

NeoLook.ai reserves the right to add, modify, suspend, or discontinue any feature or component of the Service at any time. We will make reasonable efforts to provide advance notice of material changes. NeoLook.ai and its licensors and sub-processors are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

9.2 Changes to These Terms

NeoLook.ai may update these Terms from time to time. We will notify you of material changes by posting an updated version on the website and, where practicable, by email to your registered address. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.

Term and Termination

10.1 Duration

Your subscription begins on the date your account is activated and continues until terminated by you or by NeoLook.ai. Subscriptions may be set to renew automatically or for a fixed period depending on your plan. For Paid Services, these Terms enter into force upon receipt of your first payment. For free plans or trials, these Terms enter into force upon account registration.

10.2 Termination by You

You may terminate your subscription at any time by cancelling through the platform or by contacting [email protected]. Termination takes effect at the end of the current billing period. No refund is payable for any prepaid and unused subscription period.

10.3 Termination or Suspension by NeoLook.ai

NeoLook.ai may suspend or terminate your access with immediate effect if you are in material breach of these Terms including non-payment, if your continued use poses a risk of harm to NeoLook.ai or other users, if you have used the Service in a manner that violates applicable law, or if we are required to do so by a regulatory authority.

10.4 Effect of Termination

Upon termination, your right to access and use the Service ends immediately. You must cease all use of the Service and delete any materials derived from the Service in your possession. Data retention following termination is governed by Annex 1 and our Security Policy. Active Customer data is retained for up to 12 months from last access; upon a valid deletion request, active data is deleted and confirmed in writing.

Feedback

Any suggestions, comments, or ideas you provide to NeoLook.ai regarding the Service are provided on a non-confidential basis. By submitting Feedback, you grant NeoLook.ai a non-exclusive, royalty-free, perpetual, irrevocable, and freely sublicensable right to use and act upon that Feedback for any purpose related to the development and improvement of the Service, without any obligation to compensate or credit you. This clause does not apply to Customer Data.

Intellectual Property and Proprietary Technology

12.1 Ownership of the Platform

All intellectual property rights in and to the NeoLook.ai platform and Service are owned by or exclusively licensed to Mtalkz Mobility Services Private Limited. This includes the platform software, source code, architecture, all AI models, machine learning algorithms, training methodologies, and model outputs; the audience intelligence engine, interest group identification methodology, ROAS optimisation logic, and campaign recommendation systems; all prompt architectures, AI workflow designs, and conversational interface logic; all data pipelines, API integration frameworks, and automation logic proprietary to the platform; and all branding, visual design, user interface elements, and documentation. Except for the limited licence in Section 6.1, no rights, title, or interest in any of the above are transferred to you under these Terms.

12.2 Restrictions on Reverse Engineering

You must not and must not permit any third party to reverse engineer, decompile, or otherwise attempt to derive the source code, algorithms, or methodology of any component of the Service; attempt to replicate the platform's AI logic, audience scoring methodology, or ROAS management system; use the Service or any outputs as training data for the development of any competing AI model, tool, or platform; develop any product or service that competes with NeoLook.ai using knowledge or insights derived from your access to the Service; or extract or systematically retrieve any data or model outputs beyond what is ordinarily returned in the course of normal authorised use.

12.3 Platform Outputs

Platform outputs — including insights, reports, recommendations, audience analyses, interest group rankings, and ROAS assessments — are made available to you solely for your internal business use in connection with managing your own or your Client Brands' campaigns. You must not resell, sublicense, or distribute platform outputs as a standalone product, use them to build competing products, white-label them as your own proprietary methodology, or share them with any third party other than your Client Brands to the extent necessary for your contracted services.

12.4 Proprietary Methodology

The methods used by NeoLook.ai to identify interest groups, score audience segments, assess campaign efficiency, model ROAS, and generate AI-assisted recommendations represent proprietary trade secrets and confidential commercial information of Mtalkz Mobility Services Private Limited. Exposure to these methodologies through use of the Service does not grant you any right to replicate, disclose, or commercially exploit them.

12.5 Customer Logo Use

Unless you notify us in writing to the contrary, you agree that NeoLook.ai may reference your organisation's name and logo for standard marketing and promotional purposes including on our website, in customer listings, and in sales presentations, in a manner consistent with good commercial practice.

12.6 IP Indemnity by NeoLook.ai

NeoLook.ai will at its own cost defend you against any third-party claim that the NeoLook.ai platform itself infringes a third party's registered intellectual property rights in India, provided that you notify us promptly in writing of any such claim and cooperate reasonably in the defence. This indemnity does not apply where the claim arises from your modification of the Service, your combination of the Service with unapproved third-party products, your use of the Service outside the scope of these Terms, or your use of Customer Data that infringes a third party's rights.

12.7 Enforcement

You acknowledge that any breach or threatened breach of Sections 12.2, 12.3, or 12.4 may cause NeoLook.ai irreparable harm for which monetary damages would be an inadequate remedy. Accordingly, NeoLook.ai is entitled to seek injunctive or other equitable relief from a court of competent jurisdiction in New Delhi, in addition to any other remedies available at law.

Confidentiality

Each party agrees to treat as confidential any non-public information disclosed by the other party in connection with the Service that is identified as confidential or that a reasonable person would understand to be confidential. Each party agrees to use such information only for the purposes contemplated by these Terms and to apply reasonable security measures to prevent unauthorised access or disclosure. Customer Data is treated as confidential by NeoLook.ai at all times.

Privacy, Data Protection, and Processing of Personal Data

14.1 Dual Role

NeoLook.ai processes personal data as a data fiduciary when processing information about you and your authorised users for account management, billing, and service communications, and as a data processor when processing personal data that you provide or direct to be processed through the Service on your behalf.

14.2 DPDP Act 2023 Compliance 🇮🇳 India

NeoLook.ai is committed to compliance with the Digital Personal Data Protection Act 2023 (India). Where the DPDP Act applies to the processing of personal data in connection with the Service, NeoLook.ai will fulfil its obligations as a data fiduciary or data processor as applicable. Full details of how we handle personal data are set out in our Privacy Policy.

14.3 Google and Meta Data

Where you connect Google or Meta services, the handling of data received from those platforms is governed additionally by the platform-specific provisions in our Privacy Policy (Sections 3 and 4). NeoLook.ai does not use data received from Google or Meta APIs to develop, improve, or train any generalised AI or machine learning model.

14.4 GDPR

For customers who process personal data of individuals located in the European Union or European Economic Area, NeoLook.ai acknowledges the relevance of the GDPR and will work with affected customers to put in place appropriate data processing arrangements. The Data Processing Agreement in Annex 1 is structured to be compatible with GDPR principles.

Customer Data

15.1 Ownership

You and your affiliates retain all ownership rights in the data and personal data that you provide to NeoLook.ai or that NeoLook.ai processes on your behalf. These Terms do not transfer any ownership of Customer Data to NeoLook.ai. Customer Data is treated as confidential information by NeoLook.ai at all times.

15.2 Customer's Responsibility

You are responsible for ensuring that Customer Data is accurate, lawfully obtained, and that you have the right to provide it to NeoLook.ai for processing. You will indemnify and hold NeoLook.ai harmless against any direct losses, costs, or liabilities including reasonable legal fees arising from any third-party claim that your Customer Data infringes a third party's intellectual property rights or was processed in breach of applicable data protection law.

Disclaimer of Warranties

The Service is provided on an as-is and as-available basis. To the fullest extent permitted by applicable law, NeoLook.ai makes no representations or warranties of any kind including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation. Notwithstanding the above, NeoLook.ai warrants that it will deliver the Service with reasonable skill and care, consistent with the standards expected of a professional technology service provider.

Limitation of Liability

17.1 Exclusion of Consequential Loss

To the fullest extent permitted by applicable law, NeoLook.ai, its affiliates, officers, employees, agents, licensors, and sub-processors shall not be liable to you for any indirect, incidental, special, punitive, or consequential loss or damage of any kind arising out of or in connection with the Service or these Terms, including but not limited to loss of revenue, loss of profit, loss of business, loss of data, loss of anticipated savings, loss of goodwill, or business interruption — regardless of whether such loss was foreseeable or whether NeoLook.ai had been advised of the possibility of such loss.

17.2 Cap on Direct Liability

NeoLook.ai's total aggregate liability to you for all direct claims arising under or in connection with these Terms — whether in contract, tort, under statute, or otherwise — shall not exceed the total fees actually paid by you to NeoLook.ai in the one calendar month immediately preceding the event giving rise to the claim.

17.3 Exceptions

The limitations in this Section 17 do not apply to liability for death or personal injury caused by NeoLook.ai's negligence, liability for fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited by applicable Indian law.

Electronic Communications and Notifications

By registering for and using the Service, you consent to receiving electronic communications from NeoLook.ai including account-related notices, service-related updates, onboarding guidance, and platform newsletters and product announcements. You may opt out of non-essential communications at any time using the unsubscribe link in any such communication. You cannot opt out of communications that are necessary for the operation of your account or delivery of the Service.

Governing Law and Dispute Resolution

19.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India. The courts at New Delhi shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to the arbitration provisions below.

19.2 Dispute Resolution

The parties agree to first attempt to resolve any dispute through good faith negotiation. Either party may initiate this process by sending written notice identifying the nature of the dispute and the resolution sought. The parties will engage in good faith discussions for 30 days from that notice.

19.3 Arbitration

If a dispute is not resolved through negotiation within 30 days, it shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act 1996 (India) as amended. The seat of arbitration shall be New Delhi, India. The arbitration shall be conducted in English by a sole arbitrator agreed upon by both parties or appointed in accordance with the rules of the Indian Council of Arbitration.

19.4 Interim Relief

Nothing in this Section prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction where necessary to protect its rights.

General Provisions

These Terms together with Annex 1 and any additional written agreements constitute the entire agreement between you and NeoLook.ai in relation to the Service. If any provision is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions continue in full force. NeoLook.ai's failure to enforce any right on any occasion does not constitute a waiver of that right. Provisions that by their nature should survive termination — including those relating to intellectual property, confidentiality, limitation of liability, customer data, and governing law — shall continue after termination. You may not assign your rights or obligations under these Terms without NeoLook.ai's prior written consent.

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